At ACHOPECA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a 7-day free return policy to ensure that you have a hassle-free experience.

How to Return or Exchange Items

  1. Contact Us
    Please reach out to our customer service team at [email protected] within 7 days of receiving your order to request a return or exchange.
  2. Return Authorization
    Once your request is received, we will provide you with a return authorization and a prepaid return shipping label (at no cost to you). Simply print out the label and affix it to your package.
  3. Prepare Your Return
    Please ensure that the items are in their original, unused, and unworn condition, with all tags and packaging intact. For exchanges, indicate the item or size you would like in exchange.
  4. Ship the Items Back
    Pack your items securely in their original packaging and send them back to us using the prepaid return shipping label.
  5. Refunds and Exchanges
    Once we receive your returned items, we will process your refund or exchange. Refunds will be issued to the original payment method, and you will receive a confirmation email once the process is complete.

Conditions for Return or Exchange

  • Items must be returned within 7 days of receiving your order.
  • Products must be unused, unworn, and in their original condition, with all tags attached and original packaging.
  • We do not accept returns or exchanges on final sale items.
  • Return shipping is free when you use the provided return label.
  • Exchanges: If you would like to exchange an item for a different size or style, please contact us and we will send you the replacement as soon as we receive the returned item.

Non-Returnable Items

  • Items marked as “final sale”
  • Personalized or customized products
  • Items that have been worn, washed, or damaged

Refund Processing Time

Refunds will be issued to your original payment method within 5-10 business days from the time we receive the returned items. Please note that the processing time may vary depending on your payment provider.